Terms & Conditions

All services are provided by third party. Airport Elite Services only act as an agent. Customers will be bound by Airport Elite Services terms and conditions when booking with us unless otherwise stated. Meet and Greet service does not guarantee entry/exit through passport control/immigration. Entry/exit to and from a country is at the sole discretion of the immigration/passport control officials of that country.

Airporteliteservices.com website is owned and managed by Mathers and Clark E-Services Pvt Ltd, have the head office in India (herein after referred to as "The Company"). The company is an in direct service provider that facilitates Airport Assistance, Fast Track, Meet & Greet, VIP, Lounge and Chauffeur service/Per hour and kilometer in 1000 plus airports and in 195 countries worldwide. airporteliteservices.com do not provide any service directly. All services are booked subsequently with a third party vendor directly. airporteliteservices.com only act as an agent. All services booked through us you agree to these terms and these terms and conditions supersedes the third party vendor terms and conditions. The company has exclusive and legal rights to domain airporteliteservices.com and provide services only under these terms & conditions. Any variation of these terms & conditions is only made in writing on the company's letterhead and signed by the Director of the company. These terms & conditions construed in accordance with Indian law.

"Company", "Corporation", "We", "Us", or "Our" in these terms and conditions, refer to airporteliteservices.com / Mathers and Clark E-Services Private Limited. "You" in these terms and conditions refers to the individual person / company creating an account with Us and / or the customer booking a reservation through Us. "You", "Customer", "User" & "Service User" may be used interchangeably in these terms and conditions to refer to the person booking and / or using the service.

Services offered by Us are provided are facilitated through third party individuals / organizations (“Suppliers” or "Vendors"). There may be specific rules and policies in place at certain airports governing vendor / or Suppliers. By using services offered by Us, You agree to be bound by these specific rules and policies of the Airports. However, these terms and conditions for refund/cancelation/amendment supersedes vendor/supplier terms ad conditions. The company will make every effort to address request send by the client. However, The Company is not responsible for any delay in responding to the client enquiry.

Meet and Assist Terms and Conditions: 

Meet and Assist is also called Meet and Greet or VIP airport service. Airport Elite Services do not provide the actual services directly. All services are provided by third party agent. Airport Elite Services act like an agent. Customers who buys the services from us are bound by the terms and conditions of service that is mentioned on our website (Terms & Conditions Page). Price of service varies from airport and terminal. All services booked through us on our website are strictly governed by these terms and conditions and supersedes all the terms and conditions of the actual third party service providers. The meet and assist service normally begins when the service staff of third party agent meets you and will normally ends when the service staff leaves you. For all services it is your responsibility to identify yourself to the service staff who will be waiting at the meeting point already informed to you via email with your name card board. 

1/ It is the customer responsibility to locate and wait for the service staff at the specified meeting point communicated in the email. You must immediately contact Airport elite services team if you cannot locate the service staff. Failure to do so may result in a No-Show and NO refund will be made. 

2/ It is customers responsibility to inform airporteliteservices.com if the flight is changed to a different flight number and/or a new carrier.

3/ Airporteliteservices.com will not be held liable if the immigration officials under any circumstance do not permit the agent to pass through the immigration counter. Fast track immigration rests at the sole discretion of airport authority. 

4/ Bookings containing incorrect Customer details, flight details, terminal details and/or product selection may be considered void by Us or may result in service not being received by You.

5/ For departure services, it is your responsibility to book a time for your arrival at the airport that allows sufficient time (3 hours minimum before the flight departure time) for the service to take place and all procedures (check-in, security clearance, etc.) to be completed in good time for you to catch your flight. It is your responsibility to inform airport elite services 30 minutes before arriving at the airport, so that we can inform the service provider duty manager to make sure the agent greet you with your name sign board. You may inform us via email at supportdesk@airporteliteservices.com or via WhatsApp number that you receive in the booking confirmation email from us.

6/ You may contact us via email at supportdesk@airporteliteservices.com for any amendment or cancelation. Bookings with schedule service date of 7 days or more from booking date can be cancelled with a 50% service charge. Cancellation/No-Show within 7 days of service date will be charged in full. Amendment requests must be made in writing via email and is subject to extra charges depending on the availability. 

7/ All our bookings are pre-paid and our services are strictly provided under our terms and conditions. Third part terms and conditions mentioned on the booking voucher will not be applicable, specially amendments, cancelation or refund.

8/ The bookings made through Us are not transferable. All services provided by Us are subject to availability.

9/ All booking related communications must be done with Airport Elite Services and not with the third party vendor (actual service provider) unless otherwise stated. Communicate via email at supportdesk@airporteliteservices.com or the contact number mentioned on the booking confirmation email.

10/ Upon completion of the service Airport Elite Services will send an email to you stating the reservation/booking has been successfully completed. This will act as a proof of service been rendered, as booked. We will also, mark the service completed on the PayPal portal.

11/ In exception cases, where management after reviewing the cancellation/refund requests decides to refund back. In such cases you will be informed formally and refund process will take up to 21 business days, from the decision made.

Elite VIP Meet & Assist Service Terms of use

·         All reservations (booking) of the Meet & Assist service (“Elite VIP Service”) should be made online and paid at least twenty-four (48) hours prior to your scheduled flight time.

 ·         Passengers/Guests are encouraged to add and upload their flight PNR to facilitate efficient baggage tracking and delivery at the airport.

·          ·         Bookings will be confirmed only upon successful payment and confirmation from Mathers and Clark E-Services. Confirmation of payment is required no later than forty eight (48) hours before the scheduled service time.

 ·         You must ensure you provide the correct spelling of the name, age, and name of all passengers/guests as per their details in their official documents at the time of booking the Elite VIP Meet & Assist service. This helps you and your passengers/ guests to recognize names on the boards that Airports staff will display at the gates at the time of your arrival. In case any of the information is incorrect and passengers/guests fail to identify their names and are therefore not met at the gate, the full amount of the Meet & Assist service charges shall apply.

 ·         Neither Airports nor Airport Elite Services shall be held responsible for incorrect information displayed as it is considered the sole responsibility of the passenger/guest to ensure that the correct details are provided.

 ·         All reservations will be subject to availability and reconfirmation.

 ·         In case the cancellation is made twenty-four (24) hours prior to flight time or before and the payment was made using an online payment method, a voucher will be issued which will be equivalent to the package or service category and the passenger/guest will be allowed to redeem the same package or service that was cancelled. The voucher can be used by the same account user within Six (06) months of the date of cancellation.

 ·         For guests who require visas to enter the country, their original visas must be submitted to Airport Elite Services via email at supportdesk@airporteliteservices.com three (3) hours prior to the flight arrival time.

 ·         Smoking in the VIP Lounge is illegal unless there is a smoking room available. 

·    Children under the age of three (3) years and accompanied by adults will be eligible to enter free of charge.

 ·         Passengers/Guests below the age of sixteen (16) will be required to be accompanied by an adult however standard charges apply. 

·         Airport Elite Services reserves the right to edit, modify, and change these terms and conditions at any time. It is the responsibility of the passenger/guest to ensure they are up to date with the latest Airport Elite Services terms and conditions by checking the website prior to booking.

 ·         For security reasons, guests travelling to the USA, UK, Canada, Australia, or New Zealand must board through their airline’s designated departure gate.

 ·         Passengers/Guests shall ensure complying with airline and airport procedures and timelines. 

·         Check-in closes sixty (60) minutes prior to the scheduled departure time. VIP passengers/guests utilizing the Elite VIP Meet & Greet Service must ensure adequate time is provided to complete the check-in process. Airport Elite Service and/or Airports shall not be liable for any refusal or denial of check-in by the operating airline. Final acceptance of the VIP passengers/guests for travel remains solely at the discretion of the operating airline.

 ·         British Airways VIP passengers/guests are required to personally check-in at the airline counter in VIP Lounge for verification of their travel documents and baggage in accordance with the airline instructions.

 ·         Departing passengers/guests will be escorted from the VIP lounge to the boarding gate forty-five (45) minutes before their flight’s departure time, or upon the flight’s gate opening, whichever comes earlier. Neither Airports nor Airport Elite Services shall be liable for any delays, disruptions or missed flights and may refuse to provide the Elite VIP service for non-compliance if passengers/guests fail to proceed after notification of the flight’s departure time or gate opening. The passengers/guests acknowledge and accept that the Elite VIP service do not guarantee boarding or on-time departure.

FAQ's

Q1) Why is there a need for the passenger/guest to pre-register to book for Elite VIP Meet and Assist services?

A) All Elite VIP Meet & Greet passengers/guests are required to make a one-time registration. This is to screen the profile of the passengers/guests and ensure the privacy of the passengers/guests that use Elite VIP Meet & Assist services. At the time of registration, a few basic details are collected and reviewed by the membership team and processed within twenty-four (24) Hours. This information will be saved to make the passengers/guests future booking faster and easier.

If any passenger/guest wishes to book Elite VIP Meet & Assist service without registering (the admin can facilitate this), please note that in the event of cancellation, no voucher credit will be issued, as there is no account to which the voucher can be applied.

Q2) Does booking for Elite VIP Meet & Assist service entitle the passengers/guests to airline benefits such as upgrade and excess baggage allowances?

A) No, all airline preferences or special requests must be communicated directly and agreed directly between the airline and the passengers/guests. Airport Elite Services is not linked to any Airlines. 

Q3) In case of cancellation, will the passenger/guest be entitled for refund amount of the booking?

A) There will be no actual refund amount in the form of return of money. However, in case the cancellation is made forty eight (48) hours prior to flight time or before and the payment was made using an online payment method through on the Airport Elite Services portal, a voucher will be issued which will be equivalent to the package or service category and the passenger/guest will be allowed to redeem the same package or service that was cancelled. The voucher can be used by the same account user within Six (06) months of the date of cancellation.

Chauffeur Service Terms and Conditions:

1/ Airporteliteservices.com maintains a strict non-smoking policy in all it's vehicles

2/ Airporteliteservices.com and it's chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behavior poses a threat either to the chauffeur, the vehicle or any other passenger (s)

3/ The charge for non-compliance is USD 600.00

4/ Additional charges are applicable for intercity rides and Seaport transfers

5/ Extra kilometers will be charged as mentioned on the package pages. After the complimentary waiting time, charges apply at an hourly rate as mentioned on the package pages

6/ Tariff includes vehicle, chauffeur, fuel and gratuity

7/ Complimentary waiting time for airport pick up is 45 minutes and 15 minutes for all others

8/ Additional 50% will be charged for schedule booked between 22:00 PM - 07:00 AM. The charge is included in the tariff

9/ Hourly hire has a 4 hours minimum hire, and daily hire is defined as 8 hours minimum hire per day. Hourly charges (as directed) include a 10ml/10km allowance per full hour unless stated or agreed otherwise 

10/ You may contact us via email at supportdesk@airporteliteservices.com for any amendment or cancelation. Bookings with schedule service date of 7 days or more from booking date can be cancelled with a 30% service charge. Cancellation/No-Show within 7 days of service date will be charged in full. Amendment requests must be made in writing via email and is subject to extra charges depending on the availability 

11/ All our bookings are pre-paid and our services are strictly provided under our terms and conditions

12/ The bookings made through Us are not transferable. All services provided by Us are subject to availability.

Airport Lounges Terms and Conditions:

1/ All Lounges are strictly non-smoking, including the use of electronic cigarettes.

2/ Not all Lounge Facilities accept children, where children are permitted access to the Lounge Facilities, they must be accompanied in by a Customer over the age of eighteen years at all times.

3/ All specifications, descriptions, drawings, photographs and/or illustrations of the Lounge Facilities, and any advertising matter are only intended to serve as a guide and are not to be relied upon by the Customer.

4/ Airport Elite Services shall use it's reasonable endeavors to provide the Lounge Facilities during the hours advertised for each Airport, but reserves the right to vary the hours of operation without notice, or close the Lounge Facilities due to refurbishment, relocation or otherwise in which case a refund of the Charges will be made by us.

5/  Airporteliteservices.com shall under no circumstances be liable for any indirect, special or consequential loss, including but not limited to loss of profit, loss of contract, loss of revenue or loss of business, howsoever arising whether in contract, tort (including negligence) or statutory duty or otherwise. Airporteliteservices.com does not exclude loss arising from death or personal injury caused by negligence.

6/ Strict dress code must be followed by the visiting guests. The lounge staff reserves the rights of admission to any arriving guests. If the entry is denied for any reason, we shall not be held liable.

7/ Lounges are available for pre-booking only by the ticketed passengers.

8/ You may contact us via email at supportdesk@airporteliteservices.com for any amendment or cancelation. Bookings with schedule service date of 7 days or more from booking date can be cancelled with a 30% service charge. Cancellation/No-Show within 7 days of service date will be charged in full. Amendment requests must be made in writing via email and is subject to extra charges depending on the availability.

9/ All our bookings are pre-paid and our services are strictly provided under our terms and conditions

10/ The bookings made through Us are not transferable. All services provided by Us are subject to availability

Other than the content you own, under these Terms, The Company and/or its licensors own all the intellectual property rights and materials contained in this Website.You are granted limited license only for purposes of viewing the material contained on this Website.Our site and all its content are protected by the copyright laws of each of the companies in which we do business and by international copyright law. Legal action will be taken against anyone who violates our copyrights without consent in writing from us. This restriction applies to all content and design of the entire site and all individual elements and files. This includes all media files, graphics, text, forms, stored data, page elements and the software associated with it. All the above is the protected property of our company and is protected by international and national copyright laws.

You are specifically restricted from all the following:

1. publishing any Website material in any other media;
2. selling, sublicensing and/or otherwise commercializing any Website material;
3. publicly performing and/or showing any Website material;
4. using this Website in any way that is or may be damaging to this Website;
5. using this Website in any way that impacts user access to this Website;
6. using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
7. engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
8. using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and airporteliteservices.com may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

In no event shall The Company, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  The Company, including its officers, directors and employees shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this Website.

Airports worldwide can witness unforeseen security restrictions being imposed by the Government, Airport Authorities, or Security Agency, due to certain security situation at the Airport or even for undisclosed reasons. In such cases, all the Airport Elite Services can be suspended without prior notice. This can lead to the inability to provide the booked services. In such scenarios, there will be no actual refund amount in the form of return of money. However, if airport elite services management decides, a voucher will be issued which will be equivalent to the package or service category and the passenger/guest will be allowed to redeem the same package or service that was cancelled. The voucher can be used by the same account user within Six (06) months of the date of cancellation.

You hereby fully indemnify The Company from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

When you visit our site, it is solely your responsibility to read and take note of our Terms and Conditions. We reserve the right to change these Terms and Conditions without any warning, for all reasons that may arise, not limited to law and security issues, or changes to the products and services we offer.

The company reserves the right to terminate our service to you, at any time and for any reason. Events that may lead to the termination of our service may include providing false, misleading, or inaccurate information, illegal or improper use of our site or services, and any other violation of our Terms and Conditions. Reasons for termination are not limited to the above.

If we have to cancel or discontinue our service to you, such termination will include withdrawal of your access to our website or any part of said site, cancellation of any and all services, and termination of your registration.

These conditions shall be construed in accordance with Indian law and Mathers and Clark E-Services Pvt Ltd and the Customer hereby submit to the non exclusive jurisdiction of the Indian courts.

No amendments or variation of these conditions shall be effective unless made in writing and signed or issued by Mathers and Clark E-Services Pvt Ltd (IN)

The company do everything in our power to ensure that the information provided on this site is current and accurate. However, it is possible that the content may contain errors or omissions. The Company cannot be held responsible for any financial loss or inconvenience resulting from such oversights. This includes any liability by our company and/or airporteliteservices.com, whether material or immaterial, direct or indirectly arising from damages as a result of using our site or accessing the information contained therein. We also cannot be held liable for losses arising through technical errors, or any other reason.

The Company provide information that is publicly available, along with our personal knowledge of the services that we provide. Our site, products and materials are all provided on an "as-is" basis and provide no warranty of any kind, either express or implied. We strongly dispute any and all warranties to the greatest extent allowed by law, whether implied or express. This includes, but is not limited to, implied warranties or fitness for a specific purpose, of merchantability and of non-infringement. As a company, we do not warrant or represent that any of the functions or services provided by this site are error-free, or free of interruption, that any defects will be repaired, or that the site and its servers are free of any harmful components, viruses, or malware.

The Company makes no warranties or representations of any kind concerning the materials, content and services provided at this site regarding reliability, usefulness, timeliness, adequacy, accuracy or any other functions or attributes. Where governments do not allow such exclusions or limitations regarding warranties, the above listed limitations may not be applicable.

Our site and its content are provided strictly for personal non-commercial use. Users may download any information from the site and store it on a personal computer, provided there is no change to any trademarks, copyright notices or other proprietary information. The information cannot be redistributed, either in the original language or as a translation.

Some visitors arrive at our site from a link on a third-party website. We cannot be held liable for such sites, including their content or use, as they are not under our control. If you wish to use any third-party site or provider, it is important that you first read carefully that site's terms and conditions or privacy policy. When we provide a link to a third-party site, we check that the site is not contravening any laws. If we do uncover any violation, we take immediate measures to remedy the situation. Despite our efforts, it is not possible to make an ongoing permanent review of other linked sites and cannot reasonably be expected to do so.

Lat updated: May 2024